Shipping policy

Welcome to NayabMart! We strive to deliver your orders safely, quickly, and reliably. Please review our shipping and delivery terms below before placing an order.

• All orders are processed within 1 to 2 business days (excluding Sundays and public holidays) after receiving your order confirmation email.
  
  
• Orders placed after 5:00 PM or on weekends/holidays will be processed on the next business day.
  
  
• For Cash on Delivery (COD) orders, our team may contact you via phone call, SMS, or WhatsApp to verify your order details before dispatching.
  
  

• Major Cities: 2 to 4 business days after dispatch.
  
  
• Other Cities & Remote Areas: 4 to 7 business days after dispatch.
  
  
• Please note: All delivery timelines are estimates only and are not guaranteed. Delays may occasionally occur due to high order volume, courier issues, weather conditions, or public holidays.
  
  

• Shipping charges for your order will be calculated and displayed at checkout before you complete your purchase.
  
  
• Any active Free Shipping promotions or minimum order value thresholds will be automatically applied at checkout.
  
  

• Once your order has been dispatched, you will receive a shipping confirmation via email or SMS containing your tracking number and courier partner details.
  
  
• Please allow up to 24 hours for the tracking information to update on the courier's system.
  
  

• Customers are responsible for providing complete and accurate shipping details, including full street address, city, landmarks, and an active phone number.
  
  
• If a package is returned to us due to an incorrect address, unreachable phone number, or repeated failure to receive the parcel, NayabMart reserves the right to cancel the order or charge additional re-shipping fees.
  
  

• In accordance with our Terms of Service, title and risk of loss pass to you once NayabMart transfers the products to the shipping carrier.
  
  
• We are not liable for delays or delivery failures caused by events beyond our reasonable control, including courier delays, severe weather, roadblocks, telecommunications outages, or governmental actions.
  
  

• If your parcel arrives visibly damaged, tampered with, or with missing items, please notify us within 24 to 48 hours of delivery.
  
  
• Kindly share your Order ID along with clear photos or an unboxing video of the package and shipping label so we can resolve the issue promptly in accordance with our Return and Refund Policy.
  
  

• Email: muhammadjunaidj297@gmail.com